FAQ
Frequently asked questions
Where to deliver the vehicle?
We pack motorcycles in Ciechanów, 15 Mleczarska Street. That’s where you should deliver your vehicle.
Can you pick up my motorcycle/quad from my garage?
Yes, but it costs extra. Fuel prices are a bit crazy these days, so ask us for a current quote.
Can I ship my luggage/panniers together with the motorcycle?
Yes, you can ship everything you need for the trip – we’ll send you a detailed list of what you can take. You can bring one set of panniers/saddlebags and one waterproof bag (max. 40 litres). Every bag and pannier must be clearly labelled with the motorcycle’s registration number.
How do I prepare my motorcycle for shipping?
Wash the motorcycle, remove the panniers, drain the fuel and disconnect the battery. Remove the windscreen if the motorcycle is taller than 135 cm.
EVERY bag, pannier and windscreen MUST have a label (GREY DUCT TAPE) with the registration number of the vehicle it travels with.
Who is responsible for the packing?
Packing is our job. You hand over the motorcycle, and we make sure it is properly secured in the cage or on the platform.
Should I leave my keys and documents?
Leave the keys only if your panniers are wider than 100 cm (or the top case is higher than 135 cm) and the luggage can’t be removed without a key. We don’t need your original documents.
Are motorcycles insured during the journey?
Yes, all transports are insured to their full value.
When can I buy airline tickets?
Once we’ve we asked you for the advance payment or sent you an e-mail with the contract, the trip is confirmed and you can buy tickets.
When can I pick up my motorcycle at the destination?
The motorcycles are ready for pick up anytime after the delivery date stated in the contract. However, when buying your airline ticket please note that in some countries warehouses are closed on Sundays or even Saturdays.
What if there is my motorcycle suffers damages during transportation?
What if my motorcycle gets damaged during transport?